Telephone answering service firm opening new office in the Lowcountry
Columbia, SC -- Moneypenny, a market-leading telephone answering service, is establishing its first U.S. operations in Charleston County. The $760,000 investment is expected to result in approximately 40 new jobs in North Charleston, S.C. by the end of 2016, with long-term plans to employ approximately 400 workers at the facility within the next five years.
Founded in 2000 and headquartered in Wrexham, U.K., Moneypenny has grown into the United Kingdom’s market-leading telephone answering service. The company serves firms of all shapes and sizes – from sole proprietors to multinational corporations. Annually, Moneypenny handles more than nine million calls for approximately 7,000 businesses.
Located on Faber Place Drive in North Charleston, S.C., Moneypenny’s Charleston County operations will allow the company to meet the demand of existing clients with bases in the U.S., as well as demand from U.S. firms. Currently, Moneypenny employs five full-time employees in North Charleston. The staff is expected to increase to 20 employees by the end of 2015 and 40 employees by the end of 2016. The company’s long-term goal is to employ approximately 400 workers at the facility within the next five years.
For more information on Moneypenny, visit www.moneypenny.com.
“Charleston and South Carolina tick our boxes on every level. Our business is all about delivering a highly personalized service so the renowned southern hospitality and friendly people of the region completely reflect what we are setting out to achieve. Connectivity is vital for a business like ours, as well as great people who we look forward to working with; and coupled with the strong signs of economic development all around us in Charleston, we are confident we have chosen a very special place to be. We very much appreciate the support we have received from the Regional Development Alliance in helping us reach this point and to everyone we have met so far for making us feel so welcome. We already have a fabulous office, great staff and lots of clients who are starting to use our service.” –Moneypenny Managing Director Glenn Jackson
“The fact that Moneypenny chose South Carolina as the place to build their first U.S. facility truly is a testament to our world class workforce and the reputation we have built as a top destination for international businesses. We welcome Moneypenny to the South Carolina family, and look forward to watching them grow and succeed in Charleston County for many years to come.” –Gov. Nikki Haley
“Investments by international companies represent a key part of our state’s economy. Today’s announcement by Moneypenny reinforces South Carolina’s reputation as one of the best places in the world to do business.” –Secretary of Commerce Bobby Hitt
“Congratulations to Moneypenny, our newest corporate citizen. Moneypenny brings an advanced and highly positive customer service attitude to the table, and it serves their clients well. The Charleston region is known for being polite and friendly, and with our workforce and culture as their back drop, we believe Moneypenny will find fertile ground to grow its book of business here in our community. Charleston County looks forward to supporting the company in its endeavors for years to come.” –Charleston County Council Chairman J. Elliott Summey
“We are proud to be the home of Moneypenny’s first US-based office, a welcomed addition to North Charleston’s growing business community. We are committed to remaining a business-friendly community to ensure that Moneypenny and all North Charleston companies flourish.” –City of North Charleston Mayor Keith Summey
“Moneypenny’s decision to locate in the Charleston region says a lot about its confidence in our region’s workforce, our business-friendly climate, and our global connectivity. We are so pleased they chose to partner with our community and look forward to their continued growth and success.” –Charleston Regional Development Alliance Board Chairman Lonnie Carter
FIVE FAST FACTS
- Moneypenny is establishing its first U.S. operations in Charleston County.
- 760,000 investment creating 40 new jobs by the end of 2016, with the long-term goal to employ approximately 400 workers within the next five years.
- Moneypenny was founded in 2000 in Wrexham, U.K.
- The facility is located on Faber Place Drive in North Charleston, S.C.
- Those interested in applying for open positions may visit the company’s employment page online.
Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole proprietors right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, UK, Charleston, USA and Auckland, New Zealand, Moneypenny has over 400 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and now handles over 9 million calls a year for over 7,000 businesses. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been in The Sunday Times ‘100 Best Companies to Work For’ three times.
About S.C. Department of Commerce
As South Carolina's leading economic development agency, the Department of Commerce works to recruit new businesses and help existing business grow. Commerce has recruited world-class companies to South Carolina such as Boeing, Bridgestone, Continental, Monster.com, ZF Group, BMW and Google Inc. and also supports startups, small and existing business, innovation and rural development initiatives. Commerce partners with the S.C Technical College System via readySC to support workforce training and recruiting, and with the S.C. Department of Employment and Workforce, which provides worker training and employment opportunities within the state. Consistently, South Carolina has ranked as one of the top states in the nation for attracting jobs through foreign investment, according to IBM-Plant Location International reports. The state won the Gold Shovel Award and the Project of Year Award from Area Development magazine in 2012. For more information, visit www.SCcommerce.com.
Allison Skipper, APR
Director of Marketing & Communications
South Carolina Department of Commerce